VelQuest customers depend not only on our software, but also on our experience in supporting those systems around the world.

As you use VelQuest solutions, you can rely on full product and technical support. Support services are provided through telephone, email, and the Web. Worldwide support engineers have access to a shared comprehensive knowledge base of all customer inquiries and interactions and access to up-to-date technical information for all VelQuest products. All of this enables VelQuest's Technical Support organization to provide fast, consistent responses to customer inquiries on a worldwide basis.

Our comprehensive customer support services include:

• Phone Support Desk
• Upgrades to VelQuest operating system software
• Updates to the Instrument Interface Library
• Updates to Method Template Library
• Staffing by application specialists and solution experts
• Actions performed to solve any reported problem
• Cooperation with third party service providers
• Case resolution metrics 

Our experienced customer support group includes highly-qualified individuals with backgrounds in laboratory automation, analytical methods, and information technology.